“I just wanted to say a big thank you for all your help.  I have spoken to the individual and she is very happy, and I think this is largely due to how you handled the whole situation [redundancy].  You have a very good manner with people and are fair in every respect.  This comes across strongly, and I am so glad we used you (Beststart). I hope that if we need your services again, that you will be available and willing to do so.”